Training & Development
We recognise that skill development is an essential part of maintaining the high standards pub customers are looking for. This is particularly important in traditional English pubs like our own and applies to the licensee and their staff.
Each pub requires different skills to operate. That's why we try to match your skills and ambitions to the most suitable pub for you. We design a training plan matched to your needs and those of your business to fill any gaps. Our commitment to training is reflected by the development of The Eagle Centre. This is our purpose built training centre offering unmatched access to our award winning and nationally recognised training courses.
Charles Wells Retail Induction Support Programme (CRISP)
CRISP was introduced in 2007 and won the BII National Industry Training Award (NITA) for best induction programme in a non-managed estate. NITA's recognise excellence in industry training standards and CRISP's ongoing development has resulted in being named a finalist 3 times since.
In 2010 the content and delivery of CRISP received industry endorsement when it was accredited under the BII Good Practice Recognition Scheme (GPRS).
CRISP is a five day programme and is compulsory for all customers taking a Charles Wells pub. Multi-operators should arrange for their proposed manager to attend this course. It provides a comprehensive introduction to running a pub and offers help, advice and relevant qualifications; such as the nationally recognised BIIAB level 2 Award in Licensed Hospitality Operations (ALHO) and the Award in Beer and Cellar Quality (ABCQ). As it's tailored specifically to Charles Wells Pub Company you'll get to know us and our operating style from the start.
If you've never run a pub before, CRISP also offers an opportunity to spend time with one of our existing customers. These mentors are a crucial element of the scheme, showing you what’s involved in running the bar, the back office and raising operational issues for you to think about. Mentors offer further advice from their own experience and give you a realistic insight into running your own pub before you commit yourself.
For more information on our induction programme and other training courses, see our Training section.
Ongoing Training
Once you're in your pub, we’ll keep you updated about training opportunities for you and your staff. Your business reviews with your RDM will also help to identify further training needs. Nationally recognised qualifications available include:
- Award in Responsible Alcohol Retailing (ARAR)
- WSET Level 1 Award in Wines
- CIEH Environmental Health Food Safety in Catering
- BIIAB Level 3 Profitable Business Portfolio (PBP)
- Level 2 Award in Licenced Hospitality Operations (AILHO)
For more information on any of our courses, see our Training section
The Product Range
We provide a complete one-stop shop for all your drink requirements including:
- Our own established portfolio of award winning ales including Wells Bombardier, Young's Bitter, Courage Directors and Wells Eagle IPA
- A choice of national lager, cider and mineral brands including Estrella and Kirin Ichiban
- A range of quality wines and spirits supplied through our own specialist supplier Cockburn and Campbell.
